Terms of Service

By creating an account, subscribing to a paid plan, or otherwise using the Service, you confirm that you accept these Terms and agree to be bound by them. If you do not agree, do not use the Service.

If you are using the Service on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation, and "you" means that organisation.

The Service is intended for business use. If you use it as a consumer, nothing in these Terms limits the rights you have under mandatory consumer protection law.

TenderInsights aggregates public procurement notices published by official sources — including TED (Tenders Electronic Daily) for the EU, and national portals such as those of the United Kingdom, Spain, Germany and France — and provides tools to search, filter, analyse, export and receive alerts about them.

We add, change and remove features, data sources and analytics over time. We aim to give notice of significant changes, but the Service is provided on an evolving basis and no particular feature, data source or data field is guaranteed to remain available.

You must be at least 18 years old and provide accurate account information, keeping it up to date. You are responsible for everything that happens under your account.

Accounts are personal to a single named user. You must keep your credentials confidential and must not share them, sell them, or allow others to use your account. If you need access for several people, contact us about additional seats.

Tell us promptly at hello@tenderinsights.com if you believe your account has been compromised.

The Service is offered on a free plan and on paid Starter and Professional plans. Each plan carries limits — for example on the number of CPV codes and countries you can filter by, how far back you can search, how many result rows and saved searches you get, which analytics sections you can open, and whether exports are available. The limits applicable to each plan are described on our pricing page and are enforced by the Service.

We may adjust plan limits from time to time. Where a change materially reduces what your paid plan includes, we will notify you in advance and the change will take effect from your next billing period.

Attempting to circumvent plan limits, rate limits, or access controls is a breach of these Terms.

Paid plans are billed in advance through our payment processor, Stripe. By subscribing you authorise recurring charges to your payment method for each billing period until you cancel.

Prices are shown at checkout and exclude any applicable VAT or other taxes unless stated otherwise. You are responsible for those taxes and for any bank or currency conversion fees.

Subscriptions renew automatically at the end of each billing period at the then-current price. We will give you at least 30 days' notice by email of any price increase, which will apply from your next renewal — you can cancel before then if you do not accept it.

If a payment fails, we may retry it and may suspend or downgrade your access until the outstanding amount is paid.

You can cancel at any time from the subscription management portal in your account. Cancellation takes effect at the end of the current billing period: you keep paid access until then, and you are not charged again.

Except where required by law, fees already paid are non-refundable and we do not issue partial refunds for unused time, downgrades, or periods in which you did not use the Service.

If you believe you have been billed in error, contact us within 60 days of the charge and we will investigate in good faith.

You agree not to, and not to permit anyone else to:

• scrape, crawl, or use automated means to extract data from the Service beyond the search and export features we provide, or otherwise exceed documented rate limits;
• resell, sublicense, republish or systematically redistribute bulk data, analytics or exports obtained from the Service, or use them to build a competing product;
• share, sell or transfer account credentials, or access the Service through another user's account;
• reverse engineer, decompile, or attempt to derive the source code or underlying data models of the Service, except to the extent this restriction is prohibited by law;
• probe, scan or test the security of the Service, interfere with its operation, or place an unreasonable load on our infrastructure;
• use the Service unlawfully, or in breach of the terms of any underlying data source.

Responsible security research is welcome: please report suspected vulnerabilities to hello@tenderinsights.com before disclosing them elsewhere.

Tender notices, award records and related information originate from public sector sources. We do not own that underlying information, and your use of it is subject to the terms and licences of the originating publisher.

TenderInsights is an independent service. We are not affiliated with, endorsed by, or acting on behalf of the Publications Office of the European Union, TED, or any national procurement authority or contracting body.

Source systems change their formats and coverage over time, which can affect what data is available in the Service and how far back it is comparable.

You retain ownership of the content you put into the Service, such as saved searches, filter configurations and account details. You grant us a non-exclusive licence to host, process and display that content solely to operate and improve the Service.

We may use aggregated, de-identified usage statistics that do not identify you or your organisation to understand and improve the Service.

The Service itself — including the platform, interface, analytics, aggregation logic, brand and content we create — is owned by TenderInsights and protected by intellectual property law.

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own internal business purposes. All rights not expressly granted are reserved.

We aim to keep the Service available and to refresh tender data daily, but we do not commit to a guaranteed uptime, update frequency or response time unless we have agreed one with you in writing.

The Service may be unavailable during planned maintenance, or as a result of failures at upstream data sources or infrastructure providers.

Support is provided by email at hello@tenderinsights.com during normal business hours.

We take care with the data we present, but we cannot guarantee that it is complete, accurate, current or free of errors — including deadlines, contract values, buyer details, CPV classifications and award information, which may be missing, delayed, or misreported at source.

Always verify tender details, deadlines and requirements directly with the contracting authority or the official notice before relying on them or submitting a bid.

The Service does not provide legal, procurement, financial or professional advice, and must not be treated as a substitute for it.

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation.

To the fullest extent permitted by law, we are not liable for missed tender deadlines, unsuccessful or unsubmitted bids, lost profits, lost revenue, lost business or contracts, loss of data, or any indirect, incidental, special or consequential loss, however caused, even if we have been advised of the possibility.

Our total aggregate liability arising out of or relating to the Service in any 12-month period is limited to the greater of (a) the fees you paid us for the Service in the 12 months before the event giving rise to the claim, and (b) EUR 100.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

You agree to indemnify and hold us harmless against claims, losses and reasonable costs arising from your use of the Service in breach of these Terms or in breach of applicable law or third-party rights.

You may stop using the Service and close your account at any time. Closing your account cancels any active subscription in line with section 6.

We may suspend or terminate your access — with notice where reasonably practicable, and immediately where necessary — if you breach these Terms, fail to pay, or if your use poses a security, legal or operational risk.

On termination, your licence to use the Service ends. We will delete or anonymise your account data in accordance with our Privacy Policy. Export anything you need before you close your account. Sections that by their nature should survive termination — including intellectual property, disclaimers, liability limits and governing law — continue to apply.

We may update these Terms to reflect changes to the Service, our business, or legal requirements. The "last updated" date at the top of this page always shows the current version.

We will notify you by email or in the app before material changes take effect. Continuing to use the Service after that date means you accept the updated Terms; if you do not accept them, you should cancel your subscription and stop using the Service.

TenderInsights operates from Switzerland. These Terms and any dispute arising out of or in connection with them are governed by Swiss substantive law, excluding its conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The competent courts at our registered seat in Switzerland have exclusive jurisdiction, except that if you are a consumer you may also bring proceedings in the courts of your country of residence, and mandatory consumer protection law there continues to apply to you.

Before starting formal proceedings, please contact us so we can try to resolve the matter informally.

These Terms, together with the Privacy Policy and any plan details shown at checkout, are the entire agreement between us regarding the Service. If any provision is found unenforceable, the rest remains in force.

Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor in connection with a merger, acquisition or sale of assets. Nothing in these Terms creates a partnership, agency or employment relationship. Notices to you may be sent to the email address on your account.

For anything to do with these Terms, your account, your subscription, legal notices, or privacy and data protection requests, email us at hello@tenderinsights.com. This is our single point of contact and we monitor it during normal business hours.